My Jayde

We accept payments through Visa, Mastercard, American Express, Discover, Diner's Club, PayPal, Shop Pay, Apple Pay, and Google Pay.

All Orders Shipped Directly From the United States.

1. Processing Time:

Orders are typically processed and shipped within 2 business days from the date of purchase. Please note that processing time may vary during peak seasons or promotional periods.

2. Shipping Methods:

My Jayde offers several shipping options, including standard and expedited services. The available methods and associated costs are presented during the checkout process. Customers are responsible for selecting their preferred shipping method.

3. Shipping Destinations:

My Jayde currently ships to locations within the United States of America.

4. Shipping Fees:

Shipping fees are calculated based on the selected shipping method, the destination, and the weight of the items in the order. The total shipping cost will be displayed during the checkout process.

5. Delivery Times:

Delivery times vary depending on the selected shipping method and the destination. While we strive to provide accurate estimates, please be aware that unforeseen circumstances may impact delivery times.

6. Order Tracking:

Once your order is shipped, you will receive a confirmation email containing a tracking number. This allows you to monitor the progress of your delivery.

7. Lost or Damaged Items:

My Jayde is not liable for any items lost or damaged during transit. However, if you encounter any issues with your order, please contact us, and we will do our best to assist you.

8. Shipping Policy Changes:

My Jayde reserves the right to update or modify the Shipping Policy at any time. Changes will be effective immediately upon posting on the website.

9. Contact Us:

If you have any questions or concerns about our Shipping Policy, please contact us at info@myjayde.com.

Our commitment to your satisfaction is unwavering. If, within 30 days of your purchase, you find yourself less than delighted with your product, rest assured that our hassle-free return policy has you covered. Simply contact our customer service at info@myjayde.com, and we'll guide you through the straightforward return process, ensuring you receive a prompt refund or exchange. Your happiness is our priority.

Order Confirmation Email:

Check your email for an order confirmation message from the Shopify store. This email usually contains a link or a tracking number that you can use to track your order.

Log into Your Account:

If you created an account during the checkout process, log in to your account on the Shopify store's website. Once logged in, navigate to your order history or dashboard, where you should find information about your recent orders.

Check Order Status:

Within your account, find the specific order you want to track. The order details should include the current status of your order. If the order has shipped, there will be a tracking number provided.

Use Tracking Number:

If a tracking number is provided, copy it and visit the shipping carrier's website (such as FedEx, UPS, or USPS). Enter the tracking number on the carrier's tracking page to get real-time updates on your shipment.

Contact Customer Support:

If you're unable to find the necessary information or encounter any issues, reach out to the customer support team at info@myjayde.com We will be able to provide you with the tracking details or assist you in tracking your order.

Our customer support team is available via email at info@myjayde.com or through our contact form on the website. We are also available through live chat on our website.

Yes, we frequently offer discounts and promotions. Keep an eye on our website or subscribe to our newsletter to stay informed about the latest deals and to receive new customer discount codes.

Once an order is placed, it enters processing quickly. Please contact our customer support as soon as possible to inquire about cancellations or modifications.